Call Analytics
Agent performance and call insights
0 Calls
What you'll get
Smart Transcription
Accurate speech-to-text with speaker identification
Performance Metrics
Track talk time, hold time, and resolution rates
Call Timeline
Visual breakdown of each conversation segment
Quality Scoring
Automated scoring based on your criteria
No calls yet
Upload audio files to start analyzing your call performance and get actionable insights.
How it works
01
Upload your call recordings
Drag and drop audio files or click the upload button. We support MP3, WAV, M4A, and more.
02
AI analyzes conversations
Our AI transcribes and analyzes each call for sentiment, key topics, and agent performance.
03
Review insights & reports
Get detailed breakdowns, coaching suggestions, and performance trends for your team.
💡Pro Tips
- •For best results, use high-quality audio recordings with minimal background noise.
- •Batch upload multiple files at once to save time – we'll process them in parallel.
- •Use consistent file naming to make it easier to search and filter your calls later.